Terms and Conditions

User Account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

In accordance with Customs regulations, customers must provide valid and accurate data. All consignee names, addresses, and payer names should be valid. In certain countries, the consignee may have to submit their ID or passport to clear the package or for payment verification purposes. Customers are solely responsible for the accuracy of data they provide to X431.store. Should any information be incorrect and prevent any shipment, deliveries, or customs clearance, X431.store will not be held responsible and will not offer any compensation in such cases.

X431.store will always comply with the law, and we kindly remind users to do the same. As the importer, customers are responsible for complying with all laws and regulations in their own countries. Please refer to our privacy policy for more information.

Ordering

While all efforts are made to ensure the accuracy of product descriptions, specifications, and pricing, there may be occasions where errors arise. Should such a situation occur, X431.store cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered an invitation, not a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, X431.store may have to limit the number of products available for purchase. X431.store reserves the right to change quantities available for purchase at any time, even after you place an order.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

Order Cancellation

Customers can cancel their orders at any time prior to shipping; please contact our Support Center. However, once the order has been dispatched, the order cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty and Returns policy comes into effect.

Shipping and Delivery

Shipping times displayed on X431.store refer to the estimated time it takes for packages to leave our hands. Since the actual delivery of your order can be impacted by many events beyond AX431.store's control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. X431.store cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

For a smooth delivery and peace of mind, we strongly recommend that customers purchase shipping insurance during the checkout. In the event that your package has a shipping issue, X431.store will send you a replacement package free of charge. If the item is no longer in stock, we will offer you a refund option.

Any orders that do not have shipping insurance will not be the responsibility of X431.store, and the customer takes full liability for their package during the shipping process.

X431.store provides information via banners on our site and through newsletters to customers, detailing shipping delays due to the Christmas peak season, and encourages customers to order in advance. We can therefore not be held responsible if a customer does not receive their order in time for Christmas.

There may be occasions when X431.store confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, X431.store will contact customers and offer to cancel the order and refund the purchase cost in full.

We try to make the delivery process as simple as possible and we are able to send your order either to your home or to your workplace. We can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions, we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. X431.store cannot make changes to your shipping address once a package has been shipped, and X431.store is not liable for packages lost due to incomplete or inaccurate addresses.

X431.store cannot be held responsible for any package that does not make it through local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We cannot be held responsible for any import tax that may occur, and it is the customer's sole responsibility to pay this fee, if any. Kindly note that shipping insurance does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.

Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. X431.store cannot be made liable for non-delivery in this case.

If a delivery fails for any reason and the address sent to was the correct address as provided by the customer, X431.store cannot be held liable if a package is returned to us.

Whatever the customer orders is what we ship. We cannot be held liable for the customer receiving the wrong item if they placed the wrong order.

All non-receipt of orders must be reported within 3 months from the date we ship the item to you. For Latin America, this deadline is extended to 4 months for postal deliveries. This applies to flat rate shipping, priority mail, and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time, we will no longer be able to investigate, and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company's tracking website.

Exchange and Returns (Money-Back Guarantee)

If, when you receive your product(s), you are not completely satisfied, you may return the items to us within 30 days for a refund. Returns will take approximately 5 working days to process once the goods have arrived. Items must be in their original packaging, all original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

You must first contact us and obtain a return merchandise authorization (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.

The money-back guarantee does not cover volume/wholesale and customized orders.

Shipping back to X431.store is paid for by the customer. We are generally unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

By default, the refund amount cannot exceed the original order amount paid to X431.store. X431.store is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by X431.store.

Non-Returnable

Discounted or end-of-line products can only be returned for repair. No refunds or replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content is accurate, complete, reliable, or error-free. From time to time, there may be information on X431.store that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.

Prices

Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Privacy Notice

Note: Newsletter subscription on the registration page is checked by default. X431.store respects customer privacy. Please read about our privacy policy.

Customer Conduct

Although X431.store will always strive to resolve issues to the satisfaction of the customer in a professional, courteous, and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or X431.store may include, but is not limited to, the following:

  • Aggressive, abusive, and threatening behavior. Examples include any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic, or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations.
  • Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persistently despite reasonable and fair solutions being offered in accordance with our policies.
  • Asking, expecting, or demanding staff to breach established company policy guidelines, e.g., refund amount, timelines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
  • Repeatedly changing the nature (or focus) of a complaint or the desired outcome, partway, after a formal response has been provided.
  • Excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

  • Their language is considered offensive, abusive, threatening, and wholly unacceptable.
  • They must refrain from using such language, intimidation, and threats.
  • There will be no further exchange of correspondence on the matter if they persist with this behavior.
  • X431.store reserves the right to no longer accept orders from the customer in the future without further notice.

All complaints will be answered within 24 hours except on weekends and public holidays.

Note: Live Chat and telephone services are exclusively presale channels. We do not resolve after-sales complaints over Live Chat or via phone.

Conditions Of Use

Copyrights

All content included on the site such as text, graphics, logos, buttons, icons, images, audio clips, digital downloads, and software are all owned by X431.store and are protected by international copyright laws.

License and Site Access

X431.store grants you a limited license to access and make personal use of this site. This license does not include any form of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings, descriptions, or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots, or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from X431.store.

Marketing Correspondence

Following initial registration, customers are added to our mailing list featuring special deals, coupons, and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.